FAQs

Questions? You've come to the right place.

Delivery

  • What are my delivery options?

More information coming soon.

  • What if there's a problem with my delivery?

First, check the tracking of your delivery using the link provided to you by DPD. If that doesn't do the trick, email info@thesustainablesourcingcompany.com.

  • Can I change the delivery address, after placing an order?

Because we do next day delivery, once an order had been placed, it cannot be changed. If you'd like to discuss this more, please email info@thesustainablesourcingcompany.com

Returns

  • The product is not right for me – what do I do?

If you'd like to return something, please email info@thesustainablesourcingcompany.com. Just make sure you include the Company’s agreement and note "carriage paid" along with a packing note stating the Company’s invoice number, date and the reason for return. Returns will only be accepted if items are unmarked. You can always order a free sample pack to see the products in person and make sure you're happy, before you go ahead and buy.

  • I received the wrong goods – what do I do?

Just email info@thesustainablesourcingcompany.com and we'll be happy to help.

  • My goods are damaged – what do I do?

Just email info@thesustainablesourcingcompany.com and we'll be happy to help.

Payments

  • What payment do you accept?

We accept all major credit card and debit card providers, including American Express, Visa, Mastercard and Maestro.

Storing of credit card details

  • We do not store any payment information.

General

  • What makes you different?

Product selection: We’ve scoured Europe and Asia, evaluating packaging based on 1) look and feel 2) heat retention 3) sturdiness 4) impact on the environment. So we're confident that we have the best packaging for you.

Price: Our prices mean we make just enough to cover our costs.

Convenience: You've probably a lot on your plate (we love a pun) so we make getting you packaging super simple thanks to next day delivery, with GPS tracking as standard.

  • What items do you stock?

We stock a whole range of packaging and are even looking into janitorial products.

  • Do you customise designs, or develop custom-branded products?

We certainly do – and we'd love to work with you. Contact us to find out more.

  • I've found a cheaper product on another site – do you price match?

Yes we do price match on like-for-like products. Just email: info@thesustainablesourcingcompany.com.

  • Which suppliers do you use?

Our range of manufacturers is changing all the time as we find better products, or expand into new categories.

  • How do you verify supply chain and suppliers?

We visit and inspect the manufacturing facilities and supply chain of all factories where we source products. For pulp-based products, we only use products sourced from sustainable forests.

Environment

  • What is your environmental policy?

We strongly believe in looking after the environment and natural resources. That's why we stock packaging that's easily recyclable and supported by UK recycling infrastructure. We also stock a range of biodegradable packaging, with each product rated on its impact on the environment – found on each product page.

  • How can I find out more on the environmental aspects of packaging?

Each product has recycling and environmental information on its product page. But, if you'd like to ask us anything, just email info@thesustainablesourcingcompany.com. We’d be more than happy to help.