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Returns and Refunds

30 days returns and refunds policy

It is important to us and our sellers that you are happy with your order. If your order is not what you expected, The sustainable sourcing company UK Marketplace Sellers are required to offer you 30 days to return your purchase unused and in the original box to get your money back. You will have to cover the shipping costs for the return if you change your mind about an order. 

If you'd like to return something or request a refund, please email info@thesustainablesourcingcompany.com and we'll be happy to help. Just make sure you include your name, order number, date and the reason for return. 

Printed Boxes 

Our 30 days return policy and the right of withdrawal does not apply to printed boxes. If you need more information, please contact us at info@thesustainablesourcingcompany.com.

Faulty Products

At The sustainable sourcing company, our UK Marketplace Sellers take great care with picking, packing and shipping your order. 

However, if you have received damaged products or the wrong items, please contact us at info@thesustainablesourcingcompany.com within 5 working days after delivery. 

Our UK Marketplace Sellers We will arrange collection and replacement of your products at their expenses. For further details regarding our delivery and return policies please refer to our terms & conditions.